The commission has also ordered the ECG to appoint an independent billing software expert to audit the new billing system and present a report to the commission within 10 working days.
These were amongst other orders issued by the PURC to the ECG following several complaints of overbilling by consumers of electricity.
According to the commission, the decision was reached after a thorough investigation into the matter through its Monitoring exercise which culminated into visits to specific areas and also interrogation of bills presented to consumers by the ECG and it concluded that “there was an anomaly in the initial implementation of the new billing software.”
More soon..
(Selorm) | 
(Nana Kwesi)